FAQ - frequently asked questions
The questions we keep hearing about how it works, security, and billing. Answers without dodging.
You connect your accounts read-only. Enriq.ai runs a full audit of your campaigns. It’s free and needs no credit card: no nasty surprises. If Enriq.ai wins you over, you pick Mini or Pro. If not, you pay nothing and keep your conversations and reports. You can delete your account at any time.
Does your analyst spend Mondays consolidating exports and formatting slides? Then yes, Enriq.ai replaces them and does it better. If they are a top 1% paid expert with years of seven-figure accounts, then no. Enriq.ai does not outperform them. It saves them time and energy. The truth: most advertisers have no access to that second profile. That is exactly why we built Enriq.ai.
ChatGPT and Claude are general-purpose AIs: they have no access to your ad accounts. You have to paste screenshots or CSVs, which they often misread. Enriq.ai is natively connected to your platforms, understands their semantics (ROAS, CAC, frequency, audiences…) and answers with your data. Think of the difference between asking Google for medical advice and asking your doctor, who has your file.
No, never. No customer data is used to train a model, ours or a partner’s. It is contractual and technically guaranteed by per-tenant isolation. It is detailed in the DPA (Data Processing Agreement), available on request.
Allow 1 to 2 minutes per platform, through the official sign-in. Once connected, Enriq.ai reads your 12-month history (or the limit the platform imposes) and gives you a first set of recommendations you can act on immediately.
Like any system, Enriq.ai can get it wrong. So we structured the product to make every error checkable: each answer cites its sources (platform, period, segment). Answer accuracy is above 92% on our internal benchmark of diagnostic questions. Our commitment? Say “I don’t know” rather than invent.
The heavier the analysis, the more it uses: the number of ad platforms queried, the period analyzed and the length of the conversation all count. A scheduled analysis uses some on every run. Your usage shows as a percentage in the app.
Nothing is lost. Your usage renews every month, and you can move to Pro for four times the usage. Your conversations stay available.