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Last updated: 13/11/2026

Terms of service

These terms of service (the "Terms") govern access to and use of the Enriq.ai service, and the purchase of its subscriptions. They apply to the enriq.ai website, to the application at app.enriq.ai, and to access to the service from a third-party AI assistant.

By creating an account, the User confirms they have read and accepted these Terms and the Privacy policy.

1. Publisher

The service is published by Nolann Biron EI, a sole proprietorship registered in the French National Business Register (RNE) under number 819 713 744, whose registered office address is given in the legal notice.

hereinafter "Enriq.ai".

2. Definitions

  • Service: the ad account analysis assistant provided by Enriq.ai, on the website, in the application and from a third-party AI assistant.
  • User: any person who creates an account and uses the Service.
  • Customer: the User, or the organization they represent, who buys a subscription. The Customer is either a business, acting for the purposes of their trade, business, craft or profession, or a consumer, acting for personal purposes.
  • Organization: the space that groups the members, workspaces and billing of a Customer.
  • Seat: one member's access to the Service, on a given plan.

3. The Service

Enriq.ai is an artificial intelligence assistant that analyzes the ad accounts the User connects (including Google Ads, Meta Ads, TikTok Ads, Snapchat Ads and LinkedIn Ads) and some Google sources (Google Analytics 4, Google Search Console, Google Merchant Center). It answers the User's questions with diagnoses, figures and recommendations, writes reports and runs scheduled analyses.

The Service is read-only: Enriq.ai never changes a campaign, a budget or a setting in the connected ad accounts. Any change is decided and made by the User.

Depending on their plan, the User can also ask Enriq.ai from a third-party AI assistant (for example ChatGPT or Claude), which they authorize themselves and can disconnect at any time in Settings › MCP.

Enriq.ai develops the Service and may add, change or remove features. A change that significantly reduces a paid plan in progress is announced to the Customer in advance.

4. Account

The User creates their account with a Google account or with their email address, through a one-time sign-in code. They provide accurate information and keep their email address and Google account under their control. They are responsible for the use made of their account.

The User only connects ad accounts and sources they are allowed to use, as their owner or because the owner has authorized them, for example as their agency.

To buy a subscription, the User must be of legal age and able to enter into a contract.

5. Free trial

Every new account gets a free 14-day trial, with no credit card. The trial ends after 14 days or as soon as its usage budget is used up, whichever comes first. The trial never turns into a paid subscription without action from the Customer.

6. Plans, prices and payment

Plans. The Service is sold per seat, on the plans described on the Pricing page, billed monthly or yearly. An Organization can combine seats on different plans.

Prices. Prices are those shown on the Pricing page at the time of purchase. They are in the currency set at the first subscription (euro, US dollar, pound sterling or Swiss franc). VAT not applicable, article 293 B of the French General Tax Code.

Payment. Subscriptions are paid in advance, at the start of each period, by card through our payment provider Stripe. Enriq.ai does not store card details. An invoice is issued for every payment.

Renewal. Subscriptions renew automatically at the end of each period, for a period of the same length, unless cancelled. For a yearly subscription bought by a consumer, Enriq.ai informs them by email, no earlier than three months and no later than one month before the renewal date, that they can choose not to renew.

Usage budget. Each seat has a usage budget per period, set by its plan. Once the budget is reached, new requests are refused until the period renews, unless the Organization holds top-up credit. Requests already in progress finish.

Plan or seat changes. A seat added, or a move to a higher plan, during a period is charged pro rata for the rest of the period.

Top-up credit. The Organization can buy prepaid credit, used once a seat has reached its usage budget. This credit stays valid for 12 months from purchase. It cannot be refunded or exchanged, except under the right of withdrawal (section 8).

Price changes. Any price change is announced to the Customer by email at least 30 days before it applies, from the next period. A Customer who does not accept it can cancel before it takes effect.

Failed payment. If a payment fails, access for the seats concerned is suspended until the payment is made.

7. Cancellation by the Customer

The Customer can cancel their subscription at any time, online, from Settings › Billing in the application. Cancellation takes effect at the end of the period already paid: the Customer keeps access to the Service until then. The period in progress is not refunded, except under the right of withdrawal (section 8).

After the subscription ends, account data is kept as described in the Privacy policy. The User can delete their account at any time from the application or by writing to support@enriq.ai.

8. Right of withdrawal (consumers)

A consumer Customer has 14 days from the purchase of a subscription or of top-up credit to withdraw, without giving a reason and without penalty (articles L221-18 and following of the French Consumer Code).

To withdraw, they inform Enriq.ai of their decision by a clear statement, by email to support@enriq.ai or by post to the address given in the legal notice, for example with the form in the appendix.

Enriq.ai refunds the full amount paid for the purchase concerned, no later than 14 days after being informed of the decision, using the same payment method as the purchase. Withdrawal ends the subscription concerned.

The right of withdrawal does not apply to business Customers.

9. Use of the Service

The User agrees to:

  • use the Service in accordance with the law and these Terms;
  • comply with the terms of the ad platforms and services they connect;
  • not share one seat between several people, and not resell the Service or make it available to a third party without Enriq.ai's written consent;
  • not try to get around usage limits, security measures or the way the Service works, or to extract its code or models;
  • not use the Service through automated, large-scale access, outside the access provided (the application and authorized third-party AI assistants).

In case of breach, Enriq.ai may suspend the access concerned under section 15.

10. Artificial intelligence answers

The answers, analyses and recommendations of the Service are produced automatically by artificial intelligence models from the available data. They may be incomplete or contain errors. The User checks them before acting and remains solely responsible for the changes they make to their ad accounts.

Enriq.ai does not guarantee any business or advertising result, in particular regarding costs, conversions, sales or return on investment.

11. Third-party services

The Service relies on third-party services: the APIs of the ad platforms and of Google, artificial intelligence model providers, hosting and payment. An outage, restriction or change of these services may affect the Service without Enriq.ai being liable.

The use of a third-party AI assistant (ChatGPT, Claude or another) is governed by the terms of its publisher.

12. Availability

Enriq.ai takes reasonable steps to keep the Service available at all times, without guaranteeing continuous availability. The Service may be interrupted for maintenance, updates or in case of an incident.

13. Data

The processing of personal data is described in the Privacy policy.

For the data of connected ad accounts, Enriq.ai acts as the Customer's processor, within the meaning of article 28 of the GDPR, under the data processing agreement (DPA), which is part of these Terms.

The Customer remains the owner of their data. Enriq.ai uses it only to provide the Service and does not use it to train artificial intelligence models.

14. Intellectual property

The Service, its software, its content and the Enriq.ai brand belong to Enriq.ai. Enriq.ai grants the User, for as long as they have access, a personal, non-exclusive and non-transferable right to use the Service in accordance with these Terms.

The reports, documents and spreadsheets produced for the User from their data can be freely used by them and by the Customer, including with their own clients.

15. Suspension and termination by Enriq.ai

In case of a serious breach of these Terms, in particular of section 9, Enriq.ai may suspend the access concerned after a formal notice left unanswered for 8 days, or immediately in case of unlawful use or a threat to the security of the Service. If the breach continues, Enriq.ai may terminate the subscription.

If Enriq.ai decides to discontinue the Service, it informs the Customer at least 30 days in advance and refunds the unused part of the amounts paid in advance.

16. Liability

Enriq.ai is bound by an obligation of means.

Towards a business Customer, Enriq.ai's liability is limited to direct and proven damage, up to the amounts paid by the Customer in the 12 months before the event giving rise to the claim. Enriq.ai is not liable for indirect damage, such as loss of revenue, customers or data.

These limits do not apply in case of gross negligence or wilful misconduct by Enriq.ai, nor towards a consumer beyond what the law allows.

17. Changes to the Terms

Enriq.ai may change these Terms. Any significant change is announced by email or in the application at least 30 days before it takes effect. A Customer who does not accept it can cancel their subscription before that date. The version in force is the one published on this page, on the date shown at the top.

18. Governing law and disputes

These Terms are governed by French law.

In case of a problem, the Customer first sends a complaint to support@enriq.ai, to look for an amicable solution.

Consumers. If the complaint is not resolved, the consumer can bring the matter before the competent court under the ordinary rules.

Businesses. Any dispute between Enriq.ai and a business Customer relating to these Terms falls under the exclusive jurisdiction of the Commercial Court of Libourne (tribunal de commerce de Libourne), France.

These Terms are written in French and in English. In case of discrepancy, the French version prevails.

Appendix: model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Nolann Biron EI, by email to support@enriq.ai or by post to the address given in the legal notice:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

  • Ordered on:
  • Name of consumer(s):
  • Account email address:
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.